Shipping Policy

Reup Liquor is committed to delivering the Customer’s products quickly and efficiently. We offer various shipping methods, including Ground, Express, and Overnight shipping. Shipping times and costs may vary depending on the Customer’s location and the shipping method the Customer chooses. The following policy outlines our shipping guidelines and procedures:

Reup Liquor Shipping Insurance must be purchased at time of checkout in order to cover lost, stolen or damaged shipments.

Due to the nature of shipping, there may be instances where spillage, minor damage, or cosmetic defects occur during the shipping process.

In the event of any spillage, Reup Liquor is not responsible for any spillage that occurs during shipping. We take great care to package all products securely, but there may be instances where products leak or spill during transit. If your product arrives with spillage, please contact us within seven (7) days of receiving your order, and we will do our best to resolve the issue. Please see the Exchanges and Refunds section for exact details regarding our returns and exchange policy and procedure.

In the event of minor damage, Reup Liquor is not responsible for any minor damage that occurs during shipping. While we take great care to package all products securely, there may be instances where products are slightly damaged during transit. If your product arrives with minor damage, please contact us within seven (7) days of receiving your order, and we will do our best to resolve the issue. Please see the Exchanges and Refunds section for exact details regarding our returns and exchange policy and procedure.

In the event of any cosmetic defects, Reup Liquor is not responsible for any cosmetic defects that occur during shipping. While we take great care to package all products securely, there may be instances where products have minor cosmetic defects due to the shipping process. If your product arrives with cosmetic defects, please contact us within seven (7) days of receiving your order, and we will do our best to resolve the issue. Please see the Exchanges and Refunds section for exact details regarding our returns and exchange policy and procedure.

All claims for spillage, minor damage, or cosmetic defects are subject to our approval. Please see the Exchanges and Refunds section for exact details regarding our returns and exchange policy and procedure. Reup Liquor reserves the right to deny any claim if we determine that the issue was not caused by the shipping process or if the claim is not made within the specified timeframe.

Due to the nature of shipping, there may be instances where packages are lost during transit. Reup Liquor is not responsible for any lost shipments, including but not limited to packages lost due to hold requests or delivery rescheduling. We will make every effort to track and locate any lost packages, but we cannot guarantee their recovery.

We provide tracking information for all shipped packages. It is the Customer’s responsibility to monitor the tracking information and contact us within seven (7) days of the expected delivery date if there are any issues with the shipment.

Reup Liquor is not responsible for lost shipments due to incorrect delivery addresses provided by the customer. Please ensure that the delivery address provided is accurate and complete.

Due to the nature of shipping, there may be instances where packages are returned due to failed delivery. A twenty-five percent (25%) restocking fee will be deducted if the package is returned due to failed delivery. Shipping costs will not be refunded. We are not responsible for packages that are returned due to an incorrect address provided by the Customer. Please ensure that the delivery address provided is accurate and complete.

If the package is returned damaged due to a failed delivery attempt or refusal of delivery, the Customer is responsible for the full cost of the order. No refund will be issued for the damaged products.

Reup Liquor is committed to complying with all laws and regulations regarding the sale and delivery of age-restricted products, such as alcohol. A signature of someone at least 21 years of age is required upon delivery of all packages containing alcohol. If no one of legal age is available to sign for the package, it will not be delivered and will be returned to us. A twenty-five percent (25%) restocking fee will be deducted if the package is returned due to failed delivery. Shipping costs will not be refunded.

Reup Liquor takes the sale and delivery of alcohol very seriously. We are committed to ensuring that our customers receive their products safely and legally. By placing an order for alcohol on our website, the Customer confirms that he/she is solely responsible for the shipment of alcohol and that the Customer will comply with all applicable local and state laws regarding the shipment of alcohol. The Customer also acknowledges that the shipment of alcohol is regulated and that it is the Customer’s responsibility to ensure that all necessary permits, licenses, and other legal requirements are met. The Customer acknowledges that it is their responsibility to comply with all applicable local and state laws regarding the shipment of alcohol, including but not limited to, laws regarding the legal drinking age and the sale and shipment of alcohol. Reup Liquor is not responsible for any legal consequences that may arise from your failure to comply with these laws.

All orders placed Monday through Friday will be processed and shipped within 1-9 business days. Orders placed on weekends or holidays will be processed on the next business day. We make every effort to ship your order as soon as possible, but processing times may vary depending on product availability and order volume.

All Ground shipments placed Monday through Friday before 4pm PST will be processed and shipped within 1-9 business days. Orders placed on weekends or holidays will be processed on the next business day. We make every effort to ship your order as soon as possible, but processing times may vary depending on product availability and order volume.

All Express shipments placed Monday through Friday before 4pm PST will be processed and shipped the following business day. We make every effort to ship your order as soon as possible, but processing times may vary depending on product availability and order volume.

All orders placed on Friday after business hours, Saturday or Sunday will be processed and shipped within 1-9 business days from the following Monday. We make every effort to ship your order as soon as possible, but processing times may vary depending on product availability and order volume.

If the item is not currently in stock, delivery may be delayed.

If an order is placed during the holiday season, shipments may take longer to process due to the high volume of orders. We will do our best to process and ship your order as quickly as possible.

Reup Liquor currently only ships within the United States. We do not ship to PO boxes or APO/FPO addresses. You must provide a valid physical address for delivery.

Once an order is placed, any request to change the shipping address must be made promptly. The buyer may request an address change by contacting our customer service. We will make every effort to accommodate the request, but we cannot guarantee that the shipping address will be changed after the order has been processed. If the package has already been shipped to the original address provided by the buyer, we will not be held responsible for any lost or misdelivered packages resulting from an incorrect or outdated address. Any fees and costs associated with an address change request will be passed to the customer.

Shipping Laws. The Customer is responsible for abiding by all State and local laws, rules, and regulations of the Customer’s State pertaining to the receipt of alcoholic beverages from out of state. The Customer additionally represent hat they have obtained any required permission, paid any required fees, are working through properly licensed intermediaries where required, and are legally entitled to take possession of the alcoholic beverages. The Customer further represent that they are legally entitled to take possession of the quantities ordered, and that the Customer and the person accepting delivery of the alcoholic beverages are at least 21 years of age.

By completing a purchase on our Website, the Customer is explicitly requesting that Reup Liquor appoint a common carrier and arrange for the transportation of the purchased items, including alcoholic beverages, on your behalf for delivery to your designated address. By utilizing this service provided by Reup Liquor, the Customer is affirming compliance with all relevant local and state laws and regulations governing the purchase, transportation, and delivery of alcoholic beverages. It is important to note that Reup Liquor makes no representations or warranties regarding the legal requirements for shipping alcoholic beverages to your specific state. Our Website merely provides a list of states where common carriers have indicated their willingness to deliver alcohol. Therefore, the Customer acknowledges and agrees that the Customer is solely responsible for complying with all applicable laws and regulations concerning the shipment of alcoholic beverages to your state. Furthermore, the Customer agrees to indemnify and hold Reup Liquor, its agents, officers, directors, shareholders, and employees harmless from any and all claims, damages, demands, or liability whatsoever, whether in tort, contract, or otherwise, arising from the shipment of alcoholic beverages to your state, including any claims that such shipment may violate any federal, state, or local regulations pertaining to the sale and shipment of alcoholic beverages.

Change in Shipping Laws. Following the placement of any order, and prior to the goods being shipped, in the event the laws of your State change so as to make it illegal for the Customer to import alcoholic beverages into the Customer’s State, the Customer may return the order for a full refund, provided however, the Customer has submitted proof to Reup Liquor, and its counsel, of regulations pertaining to such law changes. All returns must be made in accordance with California law and returns across state lines are not permitted. Once an order has shipped, title to the goods has passed to the Customer in accordance with the terms and conditions stated herein and no refund can be issued.